Refund Policy

Digital Product Policy

CV Vantage provides a digital, immediately accessible service in the form of a 24-Hour Access Pass. Due to the nature of digital goods and immediate access to the AI processing systems, we generally do not offer refunds once a pass has been purchased and activated.

Exceptions

We may grant refunds in the following exceptional circumstances:

• Technical Failure: If our AI systems are completely down or fail to generate a resume during your 24-hour access period, and our support team cannot resolve the issue.
• Duplicate Charges: If you were accidentally charged multiple times for the same access pass.

How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, please contact our support team within 7 days of your purchase.

To process your request quickly, please include:

• Your order ID or receipt number
• A detailed explanation of the technical issue experienced

Please contact us at: support@cv-vantage.vercel.app

Processing Time

Approved refunds will be processed within 5-7 business days and credited back to the original payment method used during checkout.